Help Center

Welcome to mBitcasino's Help Center, where you’ll find answers to commonly asked questions. Before emailing or tweeting us, take a look through, as the help you need is likely already here waiting for you.


mBitcasino takes protecting your privacy very seriously.

We implement suitable technical and administrative controls in our endeavors to keep your personal information protected at all times. Our Privacy Policy lays out how your personal information is handled, and we ask that you please read through it as by using our services you agree to accept the terms.

Purpose for the collection of personal data

Your personal information is collected and used for the following reasons

  • To provide you with our services
  • To make more of such services available to you where possible and appropriate
  • For the purposes of security and control
  • To satisfy regulatory and legal requirements
  • For historical and statistical purposes

We may further use your personal information in order to contact your from time to time to introduce you to our products, events, activities, projects, plans, developments, undertakings and special offers that are taking place, are being promoted or supported by mBitcasino. We may contact you via email, live chat or internal support ticket.

When you supply us with your personal information, you are agreeing that you do not consider our use of such personal information in accordance with this Privacy Policy as any breach of your rights under the Data Protection Act (Governed by the law of Curacao).

At any time, you have the right to opt out from receiving any promotional and/or marketing materials that we may send you. You are encouraged to contact us should you wish to do so.

Disclosing personal information to third parties

Your personal data will not be disclosed to third parties, unless such disclosure is necessary for the processing of your requests in relation to your participation in the Games or unless it is required by law. As mBitcasino’s business partners, suppliers, or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. Employees of mBitcasino, in specific Customer Support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with the best possible assistance and the Service. You hereby consent to such disclosures.

Protection of your personal information

mBitcasino employs physical, electronic, and managerial procedures to safeguard the security of the data you provide to us. SSL encryption is used on our Website for all sensitive data. mBitcasino advises you to take any and all precautions you can to protect your personal data while using the Internet.

Access to your personal information

You have the right to access any information we hold about you at any time. You can login into our Website using your username and password at any time and review your Account page. You can also update or edit your information from this page. You may also contact us and ask for details of any information we hold about you. You have the right to request any incorrect information to be corrected or, where applicable, removed. mBitcasino reserves the right to ask you for a written request for any information we hold about you.


A cookie is a data packet which is used solely for web analytic purposes. Our Website uses cookies to recognize visitors and facilitate the login process. Cookies used by the Company are only set if the user agrees and expire within a maximum of four weeks.

Privacy Commitment

In order to ensure that your personal information remains confidential, our privacy guidelines are communicated to every employee of the mBitcasino. Where the Website contains links to other sites, mBitcasino does not share your personal information with those sites and is in no way responsible for the privacy policies of those sites. We would advise you to make yourself aware of the privacy policies of any such site. If our privacy policy changes and we plan to use your personal information in a way that is different from stated to you at the time of collection, you will be informed accordingly.

The Privacy Policy of mBitcasino can be subject to change at any time, and it is advised that you review the Privacy Policy periodically to check for changes.


© Established in 2014. mBitcasino is one of the premier, leading online Bitcoin casinos. All rights reserved.

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Copyright © 2017 is an online casino focused on Bitcoin transactions. We are operated by Direx N.V., a company fully registered under the laws and regulations of Curacao as well as Direx N.V.’s wholly owned subsidiary; Direx Ltd, which is registered at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus. Direx N.V. is fully licensed and regulated by Antillephone N.V. Direx N.V.’s registration number is 131879 with the following address: Wilhelminalaan 13, Willemstad, Curaçao. If you have any questions, please contact us at

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