Welcome to mBitcasino's Help Center, where you’ll find answers to commonly asked questions. Before emailing or tweeting us, take a look through, as the help you need is likely already here waiting for you.
At mBitcasino we offer a platform and services that enable our clients to enjoy gaming and betting. Our aim is to provide you with a safe, secure, regulated environment which will give you a pleasant and rewarding experience. We encourage our clients to use our services responsibly and in a reasonable manner.
Gambling is a popular form of entertainment and has been for many years. It is supposed to be fun and the majority of people gamble responsibly, within their means and for the right reasons. However, it is unfortunately possible to become dependent on gaming and gambling activities. It is important to be able to recognize the signs that may suggest you have a gambling problem. If you are spending too much time gambling, spending money you need for other purposes, or you find that your life is negatively affected by your gambling, then you should take action.
mBitcasino takes responsible gambling very seriously and if you have any concerns about your gambling habits then we urge you to seek advice from accredited organizations that can help, or contact us to take advantage of the many options we offer our customers to limit their gambling, gaming or betting.
On request, we will close any account for a minimum period of 6 months during which time it will not be possible for the account to be re-opened for any reason. You can close your account under our responsible gaming self-exclusion policy at any time by contacting our Customer Support team or by emailing firstname.lastname@example.org with the username or registered email details of the account you wish to close. Upon expiry of the self-exclusion period you may request to re-open a closed account by contacting our Customer Support team or by emailing email@example.com with the details of the account you wish to re-open. All requests to re-open a closed account will be reviewed by the Operator. Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired.
If you have requested us to close your account indefinitively your account cannot be opened for any reason whatsoever. We will use all reasonable endeavors to ensure compliance with our responsible gaming self-exclusion policy. However, you accept that we have no responsibility or liability whatsoever if you continue to deposit and wager using additional not previously disclosed accounts or if you open up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way. Upon self-exclusion all future wagers, Bonus funds and entries in any promotions will be forfeited. We will not be able to reinstate these if the account is reopened after the self-exclusion period. All remaining balances less any active bonuses will be transferred to your credit card, transferred to your bank account, or any available payment method at mBitcasino’s discretion.
We want you to enjoy our services without negative connotations and offer the following advice for avoiding undesirables consequences in your gaming and betting:
© Established in 2014. mBitcasino is one of the premier, leading online Bitcoin casinos. All rights reserved.
Copyright © 2017 www.mbitcasino.com. mBitCasino.com is an online casino focused on Bitcoin transactions. We are operated by Direx N.V., a company fully registered under the laws and regulations of Curacao as well as Direx N.V.’s wholly owned subsidiary; Direx Ltd, which is registered at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus. Direx N.V. is fully licensed and regulated by Antillephone N.V. Direx N.V.’s registration number is 131879 with the following address: Wilhelminalaan 13, Willemstad, Curaçao. If you have any questions, please contact us at firstname.lastname@example.org