The Terms and Conditions stipulated below are effective as of May 26, 2014.
The Terms and Conditions were last updated on October 31st, 2019.
1.1 The website www.mbitcasino.com ('Casino', 'Website', 'Company', 'We', 'Us', 'Our') is owned and operated by Direx N.V., a company registered and established under the laws of Curaçao, with registration number 131879 and registered address at Heelsumstraat 51 E-Commerce Park , Curaçao, and its wholly owned subsidiary, Direx Limited, with registered address at Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus.
Direx N.V. is officially registered by the Government of Curaçao as an Information Provider legally authorised to conduct online gaming operations from Curaçao. Remote gaming licensing and supervision is provided by Antillephone N.V.
1.2 Before using the website www.mbitcasino.com, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions.
1.3 These Terms and Conditions come into force as soon as you click the check the box on signup, by which you signify to the casino that you have read the Terms and Conditions, accept them and are fully bound by them.
1.4 The casino reserves the right to modify and amend the Terms and Conditions with or without notice at any time.
1.5 These Terms and Conditions may be published in several languages for informational purposes and ease of access by players. The English version is the only legal basis of the relationship between you and us and in the case of any discrepancy with respect to a translation of any kind, the English version of these Terms and Conditions shall prevail.
2.1 The Casino accepts strictly adult players (the minimum age is 18) only from those countries and geographic regions where online gambling is allowed by law.
The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.
2.2 You are solely responsible for determining whether your accessing and/or use of the website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside. Any claim against the Company brought by you for any reason whatsoever in regard to the above mentioned will be considered void and shall not be accepted.
2.3 Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America and its territories, United Kingdom, Spain, Israel, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Dutch West Indies and Curacao. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.
Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
2.4 The website only accepts adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling.
2.4.1 The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
2.5 Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
2.5.1 Players from Canada are not allowed to play NYX (NextGen) games.
2.5.2 NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Canada, Cambodia, Ecuador,Ethiopia, Ghana, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Sri Lanka, Singapore, South Korea, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, as well as Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, United States of America and United Kingdom.
2.5.3 In addition to the above, Jumanji, Emoji planet, Guns & Roses, Jimi Hendrix & Motörhead, Planet of the Apes, Vikings and all other Netent Branded games are unavailable in Australia, Azerbaijan, Canada, China, India, Indonesia, Malaysia, Qatar, Russia, South Korea, Thailand, Tunisia, Turkey, Ukraine. Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
2.5.4 Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt: Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Sweden, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
2.7 2.7 Using a proxy, VPN, or other artificial means of spoofing your location is prohibited.
3.1 The website allows playing for the following currencies: BTC (Bitcoin), BCH (Bitcoin Cash), LTC (Litecoin), ETH (Ethereum), DOGE (Dogecoin), USDT (Tether), EUR, USD, CAD, AUD, RUB and JPY.
3.2 Currency exchange is NOT possible on-site. That means that, once you deposit in one currency, you will only be able to play games that accept said currency. Games that use other currencies will not be playable.
3.3 Minimum deposit amounts for each currency are: 0.0003 for BTC, 0.001 for BCH, 0.01 for ETH, LTC, DOGE, and 1 for USDT. Please do NOT attempt to deposit below the mentioned amounts, as the funds will not reach your player account and will become permanently lost. Additionally, minimum deposits for EUR, USD, CAD, AUD, RUB, JPY may vary depending on the payment method and will be mentioned on the deposit page.
3.4 BCH can be used in games from the following providers: Belatra, Betsoft, BGaming, Booming, Evolution, Ezugi, GameArt, MrSlotty, Platipus, Spinomenal.
ETH can be used in games from the following providers: Belatra, Betsoft, BGaming, Booming, Endorphina, Evolution, Ezugi, GameArt, Habanero, MrSlotty, Pragmatic, Platipus, Spinomenal.
LTC can be used in games from the following providers: Amatic, Belatra, Betsoft, BGaming, Booming, Endorphina, Evolution, Ezugi, GameArt, Habanero, MrSlotty, Platipus, Pragmatic, Spinomenal.
DOGE can be used in games from the following providers: Belatra, Betsoft, BGaming, Booming, Endorphina, Ezugi, GameArt, Habanero, MrSlotty, Platipus, Spinomenal.
3.5 Minimum cashout required for FIAT currencies (EUR, USD, AUD, CAD, RUB, JPY) is 20 EUR or currency equivalent. The minimum cashout may vary depending on the cashout method and is stated on the cashout page. For bank transfers the minimum cashout is 500 EUR or currency equivalent.
3.6 The following banks do not accept cashouts through debit/credit cards: Commonwealth Bank of Australia, Bendigo and Adelaide Bank Limited, WESTPAC Banking Corporation, St. Geourge Bank LTD, Bank of Melbourne, BANK SA, ANZ Banking Group, Danske Bank OYJ, OTP Bank PLC, Powszechna Kasa Oszczednosci Bank Polski SA (PKO BANK POLSKI SA).
Additionally, the following banks do not accept cashouts through bank transfer: Commonwealth Bank of Australia, Bankwest, ASB Bank, Danske Bank OYJ, OTP Bank PLC, Powszechna Kasa Oszczednosci Bank Polski SA (PKO BANK POLSKI SA).
4.1 The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence.
5.1 You confirm that you know and understand the rules of games offered by the website.
5.2 It is at your discretion to know the payout percentage of each game.
5.3 If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
6.1 You confirm that you are aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.
6.2 The Company is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Company is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
6.3 The Company is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
6.4 In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.
7.1 Each player can create only one personal user account. Creating multiple user accounts will lead to termination of the accounts. All betting accounts you try to open may be blocked or closed and any bets may be voided. Depending on the severity of the case mBit Casino holds the right to withhold or take any funds deposited to pay for damages and/or the prevention of future misconduct.
7.1.1 If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
7.2 Player’s account can only be accessed with the unique ID and password of the players. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.
7.2.1 As part of the registration process, you will have to choose a username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
7.3 The player shall not provide access to his or her user account or allow using the website to any third party, including but not limited to minors.
7.4 The website can only be used for personal purposes and shall not be used for any type of commercial profit.
7.5 The player must provide valid personal data during registration, including valid telephone number.
7.6 mBit Casino reserves the right to refuse or close a Member Account at its sole discretion, but any contractual obligations already made by mBit Casino shall be honored accordingly.
7.7 mBit Casino reserves the right to declare a wager void, partially or in full, if mBit Casino, at its own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.
7.8 If it is discovered that a deposit is the result of a double-spend, it will be considered an act of fraud. In the instance that a deposit you make to your mBit player account does not clear the Blockchain within three hours, it will be considered fraud and our bitcoin payment processor will automatically flag those transactions. Flagged transactions will cause your player account to automatically be disabled. All play associated with that deposit will be null and void and your account will reset to the balance before the flagged deposit. Likewise, if a deposit is intentionally delayed by the player through the Blockchain, it will be considered fraud. Additional stipulations to double-spends, delayed transactions, and invalid play are outlined in Section 8.4 of these Terms.
7.9 in relation to deposits and withdrawals of funds into and from your Member Account, you shall only use Bitcoins that are valid and lawfully belong to you.
8.1 To deposit funds into your Member Account, you can transfer funds from your personal cryptocurrency wallets to the corresponding wallets on your Deposit page. Please contact our support team at email@example.com or on live chat to inquire about the payment methods which are most favorable for your country of residence.
8.2 mBit Casino does not accept third party payments. You must make deposits only from a supported wallet for your currency of choice which rightfully belongs to you. If we determine during the security checks that you have violated this condition your winnings will be confiscated and original deposit returned to the owner of the payment account. The casino is not responsible for the lost funds deposited from third party accounts.
8.3 In the instance that a deposit is unable to be verified by the Blockchain within a reasonable period, it will be considered fraud. All play and winnings associated with that deposit will be null and void. Your account will be temporarily closed and all costs incurred by mBit Casino, including provider and platform fee retrieval, affiliate commissions, and mBit administrative costs associated with these transactions will be noted on your account. A KYC is required to reopen a suspended or deactivated account. In the instance your account is reopened, all debts determined by mBit Casino must be satisfied before you may play Games or make a withdrawal in the future
8.4 If we find a suspicious betting pattern upon review of your play, that includes but is not limited to betting with a deposit that was not confirmed at the moment of play, mBit Casino reserves the right to void all bets.
8.5 When effecting deposits into your Account, mBit Casino reserves the right to use additional procedures and means to verify your identity.
9.1 Withdrawals will be made to your stated wallet address. To withdraw any funds which have been deposited, we require the blockchain to give at a minimum 4 confirmations of your deposit before a withdrawal can be made. If you deposit with a small mining fee, the confirmations will take up to a couple of hours.
9.2 If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical error in the pay-tables, human error, or otherwise, the amount will remain property of us and the amount will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
9.3 The payment team at mBitcasino reserve the right to carry out additional verification procedures for any payout exceeding the equivalent of 1 Bitcoin, and further reserves the right to carry out such verification procedures in case of lower payouts. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
9.3.a Cashouts exceeding 1000 EUR (or currency equivalent) to a wallet address that was unused in our system before will require confirmation via email before being processed . Cashouts below that amount will be processed without additional confirmations from player side.
9.4 All transactions shall be checked in order to prevent money laundering. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, he must report this to the Company immediately. mBit Casino may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering. A standard 1x wagering requirement applies to deposits before they become cashable.
9.5 Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a game with Bitcoins or any other currency available inside your account, the money will be drawn from your player account instantly.
9.6 If you win 10 Bitcoins or more, we reserve the right to divide the payout into ten instalments, paid with 10 percent every month for 10 months until the full amount is paid out. Maximum withdrawal amounts processed to a player within a 7-day period is 3 BTC (or currency equivalent), and 10 BTC within a 30-day period, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status and players who win a progressive jackpot. This is determined solely at the discretion of the casino.
9.7 The minimum amount for withdrawal in FIAT currency is 20 EUR (or FIAT currency equivalent). The maximum amount for withdrawal can depend on the payment method you use. If you win more than 10,000 EUR (or FIAT currency equivalent), we reserve the right to divide the payout into monthly instalments until the full amount is payed out. Maximum withdrawal amounts processed to a player within a 7-day period is 3,000 EUR (or FIAT currency equivalent), and 10,000 EUR within a 30-day period, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status and players who win a progressive jackpot. This is determined solely at the discretion of the casino.
9.8 You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.
9.9 If you are eligible for a bonus, that is for example a login bonus or a deposit bonus of 110% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, mBit Casino will deduct the whole bonus amount as well as any winnings before approving any withdrawal. Wagering at Video Poker, roulette (any roulette), Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements. mBit Casino reserves the right to impose, at our own discretion, geographical limitations to individual bonus schemes. Local wagering requirements may be applied. Bonuses/Free spins at mBit Casino can only be received once per household / IP. Risk-free bets on any games do not qualify for mBit Casino’s wagering requirements.
9.10 The casino reserves the right to check player’s identity (KYC procedure) prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. Failure or denial to pass the identity check will result in confiscation of winnings and refund of the last deposit.
9.11 It is the responsibility of the player to ensure that all documents as a part of the KYC process are genuine. In case of false personal data provided by the players, the withdrawal will be refused and the user account will be terminated. The player will be informed thereof by email. In case of the faked or fraudulent documents provided will result in confiscation of deposits and potential winnings of the player.
9.12 Player’s identity check may require a selfie, a selfie with a note to the casino, a phone call or verification of a player via live video call (Skype).
9.13 We reserve the right to make a phone call to the number provided in your member account, which at your own discretion can be a necessary part of the KYC procedure. In case the provided number is incorrect, missing or false, or the player will not answer the phone call we reserve the right to confiscate your winnings or/and disable your member account. We'll make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two weeks, the funds will be retained by the casino.
10.1 A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) calendar days if a Player alleges that another individual has accessed his/her Player Account.
10.2 If you have funding your account with a Credit Card we reserve the right to pay all withdrawal requests up to the total amount deposited as refunds against the purchases you have made. If your withdrawals exceed the total amount deposited, any excess amount will be paid to you via one of our alternative methods available.
10.3 Before a refund is processed all bonuses and winnings in your balance will be deducted prior to calculating the amount to be refunded.
10.4 In case any Credit Card purchases are considered to carry an unacceptable risk for security or legal reasons either by our Payment processors or by the Casino, we will initiate refunds for all such transactions back to the Сredit Сard, and notify all the appropriate authorities and parties.
11.1 The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
- participating in any type of collusion with other players
- development of strategies aimed at gaining of unfair winnings
- fraudulent actions against other online casinos or payment providers
- chargeback transactions with a credit card or denial of some payments made
- creating two or more accounts
- other types of cheating
or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.
11.2 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
- use of stolen cards;
- creating more than one account in order to get advantage from casino promotions;
- providing incorrect registration data;
- any other actions which may damage the Casino.
11.3 The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
11.4 In order to verify player\`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
11.5 The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
11.6 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.
11.7 Please note that if you requested a withdrawal, but the sum of bets made since last deposit is less than three (3) times the size of that deposit, the Casino reserves the right to charge you the costs of transaction processing for deposit and withdrawals. This decision is at the sole discretion of the Casino.
11.8 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
12.1 If the player’s account stays inactive during 90 days (the account holder performs no deposits, bets or withdrawals), it is considered a Dormant Account. The casino reserves the right to terminate such account and withhold any cash available on the account balance. If the player decides to re-activate his Dormant Account, they shall contact casino support team.
13.1 mBit Casino is complying with the data protection and privacy laws and is treating all customer information as strictly confidential.
13.2 We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, credit and debit card details, and some other information personal data. The personal data of players are available to mBit Casino employees, employees of the software provider Direx N.V., to payment systems and other third parties which assist mBit Casino in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.
13.3 mBit Casino is keeping information on players’ deposits, winnings and cash-outs as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless otherwise required by the law.
13.4 mBit Casino is using players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they can choose such an option during registration or unsubscribe at any time when using mBit Casino’s gambling services.
13.5 In case mBit Casino discovers that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, using stolen credit cards, etc., the company reserves the right to disclose such player’s personal data to the relevant authorities.
13.6 mBit Casino is committed to provide 100% secure gambling services to players to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.
13.7 We use 128-bit SSL (Secure Socket Layer), the technology preferred by many legal and financial institutions, to guarantee safety of all transactions performed on the website.
13.8 We only work with the most reputable and trustable payment processing providers to make sure that players’ deposits and cashouts are handled carefully and according to the corresponding standards.
14.1 The mBit Casino website is using cookies to store your preferences and guarantee a more pleasant gaming experience. For any custom privacy settings, players shall contact our support team at firstname.lastname@example.org
15.1 Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
15.2 If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help:
You may contact our Support Team at email@example.com or on live chat and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotional materials.
You may contact any of the following organizations for consultation and support:
15.3 As a player, you have the opportunity to put a deposit / wager / loss limit on your account. To clarify the functionality of the loss limit, the loss is based on the deposit made by the player and not winnings attributed to the deposited amount. If a player for example deposits 50 mBTC, has a loss limit of 10 mBTC and the player goes on and wins 1,000 mBTC, the player can still lose more than 10 mBTC of the 1,000 mBTC balance as it's based on the initial deposit instead of the winnings.
16.1 mBitcasino is only accepting players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information.
17.1 If you have a complaint to make regarding our services, you may email your customer support at the address provided on [https://www.mbitcasino.com](https://www.mbitcasino.com "https://www.mbitcasino.com")
17.2 mBit Casino will use best efforts to resolve a reported matter promptly.
17.3 If, for some reason, you are not satisfied with the resolution of your complaint by mBit Casino, you may report a complaint to Antillephone N.V.
18.1 The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the mBit Casino management.
18.2 The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content, including but without limitation to: delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content, or any errors or omissions in content.
18.3 In the event of a Casino system malfunction all wagers are void.
18.4 In the event a game is started but miscarried because of a failure of the system, the Company shall refund the amount wagered in the game to the User by crediting it to the User’s Account or, if the account no longer exists, by paying it to the User in an approved manner; and if the User has an accrued credit at the time the game miscarried, credit to the User’s Account the monetary value of the credit or, if the account no longer exists, pay it to the User in an approved manner.
19.1 You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
19.2 Without prejudice to the generality of the preceding provision, we, our directors, employees, partners, service providers:
19.2.1 do not warrant that the software, Games and the Websites are fit for their purpose;
19.2.2 do not warrant that the software, Games and the Websites are free from errors;
19.2.3 do not warrant that the software, Games and the Websites will be accessible without interruptions;
19.2.4 shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Websites or your participation in the Games.
19.3 You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
19.4 You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
19.5 To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Websites, regardless of the cause of actions (whether in contract, tort, breach of waranty or otherwise), will not exceed €100.
© Established in 2014, mBitcasino is one of the premier, leading online Bitcoin casinos. All rights reserved.