Welcome to mBitcasino's Help Center, where you’ll find answers to commonly asked questions. Before emailing or tweeting us, take a look through, as the help you need is likely already here waiting for you.
1. Free spins are offered as part of various promotions. Depending on the promotion they are part of, the number of free spins and the eligible games may differ.
2. Free spins winnings will be credited to your balance as a bonus with a wagering requirements upon playing through all the spins. You will need to complete the wagering requirement before being able to request a withdraw of these wins.
3. Unless mentioned otherwise, the wagering requirement for winnings derived from free spins is 40x. Wagering can only be done in Slots. Table Games, Live Games, Sportsbook, or any other games CANNOT be used to wager the bonus or while the bonus is active.
4. 4. Until the play through requirements have been met, the maximum bet that can be placed is 0.001 BTC, 0.005 BCH, 0.005 ETH, 0.05 LTC ,1500 DOGE or 10 EUR. This includes double up wagers after the game round has been completed. For example: wagering winnings from X game round on red/black.
5. Maximum possible payout for free spins bonuses is 100 EUROS (or currency equivalent). Any winnings that exceed the aforementioned amounts will be forfeited.
1. Cash bonuses are also called "No Deposit Bonuses". They are given during specific promotions, without any deposit required.
1.a. Maximum possible payout for no deposit bonus is 100 EUROS (or currency equivalent). Any winnings that exceed the aforementioned amounts will be forfeited.
1.b. Wager requirements for no deposit bonuses is 40x bonus sum unless noted otherwise.
1.c. You cannot withdraw/transferred in any form from no deposit bonuses until you have deposited 40 mBTC and have met the wagering requirement for the first deposit bonus, or wagered the deposit at least once if the first deposit bonus was not claimed.
2. Cash Bonuses are awarded to player's account as real cash or as bonus cash available for real money play. They are issued with conditions on wagering, cashier withdrawals and winnings.
3. Players have a deadline to wager the given bonus; otherwise it may be deducted from the balance.
4. Issued bonuses are valid for 30 days from the date of issue unless otherwise stated in the promotional material. If during this period no wagers or insufficient wagers are made, according to the promotion terms, the Cash Bonuses expire and are deducted from the player's account. Winnings credited to a player’s account as a result of the wagering of Bonus amounts may also be deducted when the bonus expires, and the decisions regarding deductions such winnings shall be final and determined solely by mBitcasino.
1. Deposit bonuses are enabled by default at the time of signup, so the First Deposit Bonus, Second Deposit Bonus, Third Deposit Bonus, Reload bonuses and Cashback bonuses will be added automatically to your account at the time of depositing unless you opt out of bonuses. If you do not wish to receive bonuses, you can tick the “I don’t want to receive bonuses” checkbox located on the Deposit page before you make your deposit. Alternatively, you can contact our live support operators and ask them to disable automatic bonus issuing for your account.
2. If you are eligible for a bonus and said bonus does not get added automatically upon deposit, please contact our Live Support team right away, BEFORE placing any bet. If a player fails to meet this requirement, the bonus in question will not be added.
3. These bonuses are for Slots only, and they cannot be used in Table Games, Live Games, Sportsbook or any other games. Any bonus and winnings will be forfeited if a player has an active bonus and attempts to use the funds in the restricted games, even if it is just for a few rounds. This type of activity may lead to permanent closure of the account and will also lead to a permanent exclusion of our VIP program where all credited points are forfeited.
4. Maximum bonus amount is the currency equivalent of $1,000. Actual amounts are regularly update by mBit Casino to account for the variation in coin price. To get the updated amount at the time of depositing, please contact our Live Support team.
5. The First, Second and Third Deposit Bonuses can be claimed once per account, on your first, second and third deposit, respectively, regardless of the currency of choice. For example, if you make your first deposit using Bitcoin, the First Deposit Bonus will be added; making a subsequent deposit in another currency will be considered a second deposit (even if it is technically the first deposit in that specific currency), and will receive the Second Deposit Bonus.
1. Bonus Redemption: The promotion runs on Thursday, between 00:01 and 23:59 UTC. Play any games during Thursday and if you lose a minimum amount of 0.1 mBTC the Cashback Bonus will be added automatically.
If your bonus is not applied automatically, please contact us via live support. If you do not want to receive your bonus, please contact us via live chat and let us know.
One Cashback Bonus is allowed per one person, household, address, shared computer or IP address. Players may not create duplicate accounts.
2. Bonuses are automatically issued to players’ accounts on Friday 01:00 UTC.
4. To be eligible for the Cashback Bonus, players must have minimum losses of 0.1 mBTC during Thursday.
5. Bonus expiration: Your Cashback Bonus will expire after 1 month of issuing the bonus (UTC timezone). Unless wagering is complete by that time, all winnings + bonus will expire.
6. Wagering Requirements: Players are asked to wager their Cashback Bonus 5 (five) times. These bonuses can only be used in Slots. Table Games, Live Games, Sportsbook, or any other games CANNOT be used to wager the bonus or while the bonus is active.
7. Players from the following countries are restricted from the promotion: Bulgaria (BG), Cyprus (CY), Russian Federation (RU), Lithuania (LT), Romania (RO), Ukraine (UA), Slovakia (SK), Slovenia (SI), Serbia (RS), Latvia (LV), Denmark (DK), and France (FR).
8. Only one bonus can be claimed at a time. Deposit related bonuses cannot be “stacked”. mBit management reserves the right to void any bonuses and/or winnings obtained by fraudulent behavior.
9. These rules can be updated at any time by mBitcasino management.
10. Any funds that have an active bonus are not eligible for Cashback Thursday unless the full wagering requirements have been met.
1. Winnings from any casino bonus will become a part of the real money balance only after having wagered the value of the bonus 35 times. For example: If a player received 10 mBTC bonus he will need to wager 350 mBTC before any winnings and the bonus will become part of the real money balance.
1.1. Our 1st deposit bonus, 2nd deposit bonus and 3rd deposit bonus each have a wager requirement of 40x. This means that you must wager the value of the bonus 40 times. For example: If a player received 10 mBTC bonus he will need to wager 400 mBTC before any winnings and the bonus will become part of the real money balance.
1.2. All other bonuses have a wager requirement of 40x unless stated otherwise. This means that you must wager the value of the bonus 40 times. For example: If a player received 10 mBTC bonus he will need to wager 400 mBTC before any winnings and the bonus will become part of the real money balance. Before being able to make a withdrawal players must wager the bonus amount a minimum of 40 times, unless otherwise stated in the promotional material.
2. Until the wagering requirements have been met, the maximum bet that can be placed is 10 EUR, 0.001 BTC, 0.005 BCH, 0.005 ETH, 0.05 LTC or 1500 DOGE. This applies to all bonuses, and includes double up wagers after the game round has been completed. For example: wagering winnings from X game round on red/black. Wagering can ONLY be done in SLOTS. Table Games, Live Games, Sportsbook, or any other games CANNOT be used to wager the bonus or while the bonus is active.
1. A player can withdraw a Cash Bonus only when a real first deposit has been made and the requirements of the bonus have been met. A player's account may be subject to security verification prior to the first withdrawal.
2. Players who made a deposit are able to cash out the amount deposited as long as the bonus amount will remain in the account. Example: a deposit of 20 mBTC is made on top of the 10 mBTC bonus and the account shows as 30 mBTC. If the player wagers 30 mBTC in the casino, the deposit of 20 mBTC can be withdrawn but the 10 mBTC bonus cannot be withdrawn unless and until the remaining 320 mBTC has been wagered before the Cash Bonus expires, unless otherwise stated by the promotional material.
3. Players can request for a cash bonus to be removed, but along with the bonus amount all winnings will be removed as well. Once requested, the procedure cannot be reversed.
4. If a cash bonus, or a part of it, is used for a product not described in the promotional material before the requirements have been met, all winnings become void and withdrawals of funds connected with the Cash Bonus (either winnings from wagering the Cash Bonus or the Cash Bonus itself) will not be allowed.
5. If, while playing at mBit, you win a sum of money tied to a bonus of noteworthy variety, you agree to set aside time for any publicity event arranged by mBit. mBit ensures the protection of any and all personal information, however we reserve the right to utilize usernames when making public posts regarding promotion results.
1. The casino bonus is valid for 30 days unless otherwise stated in promotional material. If player does not meet the wagering requirements within the 30 day period, their bonus and any pending winnings will expire and be removed from the account.
2. Winnings from any casino bonus will become a part of the real money balance only after having wagered the value of the bonus 35 or 40 times, depending on the bonus. For example: If a player received 10 mBTC bonus with a 35x wagering requirement he will need to wager 350 mBTC before any winnings and the bonus will become part of the real money balance. Wagering can ONLY be done in SLOTS. Table Games, Live Games, Sportsbook, or any other games CANNOT be used to wager the bonus or while the bonus is active.
3. Casino games count differently towards the bonus wagering requirements. Slots compared to Table Games have a different contribution towards releasing the bonus. Please find the full list below:
4. For any bet, placed bets are deducted from the player’s real money balance. If no real money balance is available then the bet placed is deducted from the player’s bonus balance.
5. We reserve the right to remove the bonus and all winnings if a withdrawal request is made prior to meeting the wagering requirements. Winnings are allowed to be withdrawn/transferred only once wagering requirements have been met.
6. Tracking the bonus wagering progress is possible through the mBitcasino Support Team.
7. mBitcasino may change or cancel any promotion at its sole discretion at any given time.
8. By using the bonus funds for play the player has accepted and agreed to all the above Terms and Conditions, and any other requirements or conditions stated in the promotional material.
1. Comp points are extra bonuses that are generated throughout your gameplay. You can exchange Comp Points for mBTC or Free Spins. Please note that Comp Points are only generated based on BTC gameplay. Other currencies are not supported by the Comp Points system at this time. For rewards based upon your play in other currencies, please contact Live Support and mention “VIP Care”, and one of our VIP hosts will get in touch with you right away.
2. Bonuses resulted from exchanging Comp Points are subject to a wagering requirement of 10x for Free Spins and 20x for mBTC.
3. Unless specifically mentioned otherwise, tournament prizes are subject to a wagering requirement of 5x.
4. Because the casino pays fees for every in-game transactions, bonuses have a minimum amount value below which the bonus gets automatically cancelled. These minimums are as follows: 0.000001 BTC, 0.00001 BCH, 0.00001 ETH, 0.0005 LTC, 10 DOG. Once your balance with an active bonus hits the minimum amount, the bonus in question will get cancelled by the system and marked as Lost.
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